Terms & Conditions
Information About Us
This website is owned and operated and by John And Ginger Ltd.
John And Ginger
VAT No. GB875962171
EORI No. GB875962171000
Company Reg. No. 06863770
John and Ginger® is an official Registered Trademark - ref. number 2490869
Ownership of rights
Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose. They are the ownership of John and Ginger
John and Ginger® is an official registered trade mark ref. number 2490869.
At John And Ginger we are committed to protecting your privacy. We will only use the information that we collect about you lawfully, in accordance with The General Data Protection Regulation (GDPR) May 2018. John And Ginger Ltd cares about your privacy. For this reason, we collect and use personal data only as it might be needed for us to deliver to you our world class products, services, features, website and mobile application.
Your personal data includes information such as:
We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.
We will give you the chance to refuse any marketing email / communication from us in accordance with The General Data Protection Regulation (GDPR) and will not share your details with any third parties for marketing purposes.
You can unsubscribe your email address by sending us an email.
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law. If any of this information changes, you must ensure that you amend the details in order for us to provide you with the best possible service.
We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use. This information will be kept securely in accordance with our internal security policy and may be used to:
a) process your order.
b) provide you with an up to date, efficient and reliable service.
c) help to prevent fraud i.e. we check card details with our merchant card checking facility and reserve the right to refuse orders on that basis.
d) open and run your membership.
e) provide a more tailor made shopping experience.
When you place an order, we may ask you for certain information and you may submit personal data to JohnandGinger.co.uk (for example your name, phone number, postal address, email address, contact and bank/credit card details). By making an order and submitting your data you agree to this use.
Links to Third Party Sites:
The services may include links that direct you to other websites or services whose privacy practices may differ from ours. Your use of and any information you submit to any of those third-party sites is governed by their privacy policies, not this one. Those third parties are companies like Google or Bing. We use this to see what advertising is performing better. Products like Google Ads, Google Merchant Center, Analytics & Google Search Console, also Microsoft Bing Webmaster & Microsoft Advertising, and Facebook Ads.
Third Party Widgets:
With your Consent:
We share information about you with third parties like Reviews and MailJet, when you give us consent to do so. For example, we often display personal testimonials of satisfied customers on our public websites. With your consent, we may post your name alongside the testimonial. With your consent we pass data to MailJet to be able to send our newsletters when you sign up to our mail list.
We may disclose your information to third parties if:
We sell or buy any business or assets, in which case we may disclose our personal data to the prospective buyer or seller of such business or assets.
If John And Ginger Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by John And Ginger Ltd will be one of the transferred assets.
Data Portability and Account Closure
You may request a copy of your personal data in an electronic format. We will respond to your request within 30 days. You may request to close your account by contacting us at email@example.com Upon closing your account, you may request that your personal data be deleted. It may take up to 30 days for account data to be deleted. After deletion, you will no longer be able to access your account and your account will be unrecoverable. The request will be honoured only to the extent it is no longer necessary for any Services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If any of this information changes, you must ensure that you amend the details in order for us to provide you with the best possible service. If at any time you have questions about our practices or any of your rights described, you may reach us at firstname.lastname@example.org
All items are subject to availability. Validly stated prices on our website remain in effect for so long as the merchandise is available or as otherwise stated on our website. We will inform you as soon as possible if the goods you have ordered are not available. Minimum order is 1.00 GBP
Accuracy of Content
We take reasonable steps in the preparation and maintenance of this Website to ensure that all prices quoted are correct at time of publishing, and that the descriptions of our products are fair and accurate. However, we do reserve the right to decline any order where there has clearly been a material error, or where there is an inaccuracy or omission in the price and/or description of any of our products and/or services as displayed or advertised on the Website.
All prices are displayed including VAT and exclusive of delivery charges. The total cost of your order is the price of the merchandise ordered including VAT at the current rate and delivery charges.
Payment can be made by any of the following methods: all major debit/credit cards including Switch/Maestro, Solo, Visa, Visa Debit, Visa Electron, MasterCard. Payment will be debited and cleared from your account at the point at which your order is placed. You confirm that the credit or debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to johnandginger.co.uk, we will not be liable for any delay or non delivery of merchandise. We retain the legal ownership of all merchandise until full payment has been made by you and received by us and legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.
We use the latest strong encryption technology to ensure that all transactional information is protected to the highest standard. Transactional information includes any credit or debit card details, your personal contact information, together with any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history.
John and Ginger will not be held responsible for pricing errors due to software malfunctions or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' - as a result, John and Ginger reserve the right to decline any order received.
From time to time we issue discount codes. We have a discount code box situated at the Checkout where codes can be entered. You must take care when entering codes as they are case and space sensitive. You may only redeem one code at a time so we advise you to choose the promotion best suited to your purchase. Discount codes cannot be used in conjunction with any other offer or voucher codes.
Bonus Points Scheme
John and Ginger Bonus Point Scheme is available to registered johnandginger.co.uk customers. You must have registered an account with us to qualify. You will earn points every time you shop with us online. We will keep track of your spend, and when you have reached 1500 points, email you an exclusive voucher for 15-20% off your next order.
You will receive 1 point for every £1 you spend, with a minimum spend of £30. Vouchers will be valid for one month from issue. Vouchers will be valid only on the customer email address used to sign up for John And Ginger Bonus Point Scheme. To redeem their voucher points, a customer will need to be registered on johnandginger.co.uk and have an account. John And Ginger reserves the right not to issue vouchers if it suspects an account is being used for fraudulent and / or commercial reasons. If you lose your email or do not receive it, please contact customer services to retrieve your voucher code. Product returns or partial returns will be deducted from customer point balances. John And Ginger Bonus Point Scheme is applicable on johnandginger.co.uk only and does not apply to purchases made at our John And Ginger Salon or Store.
John and Ginger hopes that you will be delighted with your order. However, if for any reason you are not completely satisfied, we are happy to offer a refund, exchange or replacement, on all goods returned to us within 21 days of your receipt of goods. For hygiene reasons products must be in their original, unopened and unused condition with all tamper resistant seals, packaging and cellophane intact.
WE DON'T ACCEPT RETURNS OR EXCHANGES ON COSMETICS, BRUSHES OR NAIL POLISHES
Our prices are very low and give you the opportunity of saving some money when you buy from us. To keep our prices down, we cannot refund the delivery charges incurred when your order was sent or when you send an item back. If you benefited from free delivery then we do reserve the right to refund you for your return, minus the delivery and re-stocking costs of £4.99 for UK orders and £6.99 for international orders.
Re-Despatch of Orders
In the event that your order is returned to us, due to it not being collected from the Post Office or Couriers, or if the details you gave when placing your order were incorrect, then a £4.99 handling fee will be charged for UK orders and £6.99 for international orders. This charge will be applied either for the cancellation or for the re-sending of your order.
In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at any time within 7 days of receiving your goods. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which you received the goods. If you wish to cancel an order under these terms, please email us a notice of cancellation to email@example.com return the goods to us; we appreciate if they are in their original, unopened and unused condition. Your statutory rights are not affected. More information about the Distance Selling Directive can be found at www.legislation.gov.uk
In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at any time within 7 days of receiving your goods. This applies to unopened products only. If you have benefited from free delivery John and Ginger reserve the right to refund the cost of your products minus any delivery costs we have incurred in sending the products out to you. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which you received the goods. If you wish to cancel an order under these terms, please email us a notice of cancellation to firstname.lastname@example.org and return the goods to us. Your statutory rights are not affected. More information about the Distance Selling Directive can be found at legislation.gov.uk
You agree to receive emails from us about special offers, new products and information from John and Ginger when you place an order with us. You have the right to unsubscribe your email address from our mailing list using our link to do so. You will find this in our newsletters.
Thank you for taking the time to read our terms and conditions. If you have any questions regarding this then please contact customer services.
These terms & conditions do not affect your statutory legal rights.