John and Ginger - delivery / returns

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John and Ginger delivery details~

Delivery

At john and ginger we aim to despatch all parcels the same or next working day with Royal Mail. For security reasons all parcels must be signed for on receipt. If you will not be at home during normal office hours you can provide us with an alternative delivery address where someone will be available to sign for your parcel.

Your orders will be despatched by Standard or Recorded Delivery if over £70 or Special Delivery if over £190

Delivery Charges

UK
FREE DELIVERY ON ALL ORDERS OVER £100

Orders under £100 will pay a flat rate of £2.95 Please allow 3-5 working days to receive your order after the despatch day.

If you require your order by 1pm the following day, then please select the VIP delivery service on the checkout page before 3pm.

IRELAND
£4.50 flat rate plus £1 per item. Please allow to 5-8 working days to receive your order.

EU
£6 flat rate plus £1 per item. Please allow to 5-8 working days to receive your order.

If you would like any additional information about deliveries to the UK and the Channel Islands please contact our customer care team at customercare@johnandginger.co.uk

At John and Ginger we only dispatch Dermalogica Products to the UK.

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returns details~

Returns

How do I return my goods?

John and Ginger hopes that you will be delighted with your order. However, if for any reason you are not completely satisfied, we are happy to offer a refund, exchange or replacement, on all goods returned to us within fourteen days of your receipt of goods. Provided they are in their original, unopened and unused condition.

Please follow the 4 steps outlined below to return your goods to john and ginger:

Step 1
Please send an email to customercare@johnandginger.co.uk You will need to provide full details of your customer order number, which is provided in the documentation that arrives with your order, together with details of the items you wish to return.

Step 2
Please include information on whether you would like a refund, replacement or exchange. Please remember that in order for the return to be processed, you must ensure that your name, address and order ref. number is included with your return package. All goods must be wrapped securely in the same outer packaging in which you received them.

Step 3
Please return your package by recorded delivery, retaining your recorded delivery receipt as proof of postage to:

RETURNS
John and ginger.co.uk
Unit 2
Highdown House
Shoreham Airport
Shoreham-by-sea
West Sussex
BN43 5PB

Step 4
All returned goods will be examined upon receipt. As for reasons of hygiene we appreciate if the replacements or exchanges are not opened or used goods. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed. During busy periods, please allow a maximum of 30 working days for your refund, replacement or exchange to be processed.

Your payment for the goods will be refunded by john and ginger as soon as possible by the original payment method, no later than 30 working days after we have received the goods.

Important!

Our prices are very low and give you the opportunity of saving some money when you buy from us your beauty products, candles or gym clothes. To keep our prices down, we cannot refund the delivery costs, when you send an item back. Which doesn't happen very often. Thank you for your understanding.

Cancellation right

You have the legal right to cancel your order within seven working days from the date of receipt of the goods if you email us a notice of cancellation to customercare@johnandginger.co.uk and return the goods to us; we appreciate if they are in their original, unopened and unused condition. Your statutory rights are not affected.

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