Terms and Conditions

Welcome to john and ginger .co.uk. This website is owned and operated and by John and Ginger. Registered address Unit 2, Highdown House, Shoreham Airport, Shoreham-by-sea, West Sussex, BN43 5PB

John and Ginger® VAT No. GB 875 9621 71

Set out below are our terms & conditions. Incorporating our privacy policy and which set out the basis on which you can visit and use the John and Ginger website.

Ownership of rights

Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose. They are the ownership of John and Ginger

John and Ginger® is an official registered trade mark ref. number 2490869

Privacy policy

At john and ginger we value our customers and respect your privacy. Any information we collect about you is held with the utmost care and security. Your visit to our website and any use of the services or features we provide is subject to our terms and conditions of which this privacy policy is part.

At JohnandGinger.co.uk we are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.

We will give you the chance to refuse any marketing email / communication from us in accordance with the Data Protection Act and will not share your details with any third parties for marketing purposes.

You can unsubscribe your e-mail address by sending us an e-mail to unsubscribe.me@johnandginger.co.uk

The typical type of information we will collect about you includes:

- Your name
- Address
- Phone number
- Email address

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law. If any of this information changes, you must ensure that you amend the details in order for us to provide you with the best possible service.

We may also record which Products you are interested in and which Products you purchase as well as customer traffic patterns and site use. This information will be kept securely in accordance with our internal security policy and may be used to: a) process your order b) provide you with an up to date, efficient and reliable service c) help to prevent fraud i.e. we check card details with our merchant card checking facility and reserve the right to refuse orders on that basis d) open and run your membership e) provide a more tailor made shopping experience.

When you place an order, we may ask you for certain information and you may submit personal data to JohnandGinger.co.uk (for example your name, phone number, postal address, email address, contact and bank/credit card details). By making an order and submitting your data you agree to this use.

Availability

All items are subject to availability. Validly stated prices on our website remain in effect for so long as the merchandise is available or as otherwise stated on our website. We will inform you as soon as possible if the goods you have ordered are not available

Accuracy of content

We take reasonable steps in the preparation and maintenance of this Website to ensure that all prices quoted are correct at time of publishing, and that the descriptions of our products are fair and accurate. However, we do reserve the right to decline any order where there has clearly been a material error, or where there is an inaccuracy or omission in the price and/or description of any of our products and/or services as displayed or advertised on the Website.

All prices are displayed including VAT and exclusive of delivery charges. The total cost of your order is the price of the merchandise ordered plus VAT at the current rate and delivery charges.

Payment

Payment can be made by any of the following methods: Visa, MasterCard, Delta, Electron, Solo, JCB, Maestro and Switch. Payment will be debited and cleared from your account at the point at which your order is placed. You confirm that the credit or debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to john and ginger .co.uk, we will not be liable for any delay or non-delivery of merchandise. We retain the legal ownership of all merchandise until full payment has been made by you and received by us and legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.

We use the latest strong encryption technology to ensure that all transactional information is protected to the highest standard. Transactional information includes any credit or debit card details, your personal contact information, together with any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history.

Pricing

John and Ginger will not be held responsible for pricing errors due to software mal-functions or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' - as a result, John and Ginger reserve the right to decline any order received.

Refunds

John and Ginger hopes that you will be delighted with your order. However, if for any reason you are not completely satisfied, we are happy to offer a refund, exchange or replacement, on all goods returned to us within fourteen days of your receipt of goods. Provided they are in their original, unopened and unused condition.

Please note that John and Ginger will only refund the cost of the products.

Please note
Our prices are very low and give you the opportunity of saving some money when you buy from us your beauty products. To keep our prices down, we cannot refund the delivery costs, when you send an item back. Which doesn't happen very often. Thank you for your understanding.

Re-Despatch of Orders

In the event that your order is returned to us, due to it not being collected from the Post Office or Courriers, or if the details you gave when placing your order were incorrect, then a £5 handling fee will be charged.

This charge will be applied either for the cancellation or for the resending of your order.

Cancellation Right

In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 7 days of receiving your goods. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which you received the goods. If you wish to cancel an order under these terms, please email us a notice of cancellation to customercare@johnandginger.co.uk and return the goods to us; we appreciate if they are in their original, unopened and unused condition. Your statutory rights are not affected. More information about the EU Distance Selling Directive can be found at hmso.gov.uk

You agree to receive e-mails from us about special offers, new products and information from John and Ginger when you place an order with us. You have the right to unsubscribe your e-mail address from our mailing

list using our link to do so. You will find this in our News Letters.

Thank you for taking the time to read our terms and conditions. If you have any questions regarding this then please contact customercare@johnandginger.co.uk

These terms & conditions do not affect your statutory legal rights.