John and Ginger - frequently asked questions
We hope you get all the answers to your questions in the list below. Anyway if you need specific information you can e-mail us to customercare@johnandginger.co.ukClick here to add John and Ginger to your Favourites and find us quickly next time
Shop online
How easily do I shop online?
Which payment methods do you accept on line?
When is my credit card charged?
Is it safe to use my credit card on your web site?
Can I still purchase an item that is out of stock?
Will I receive an order acknowledgement?
Products
Why can it sometimes take so long to get more supplies of a product?
How can I obtain free samples?
Are all the products you sell hypoallergenic?
Brands
What is Dermalogica Skin Care?
What is Jessica nail care?
What is Fake Bake?
Security and privacy
Is it safe to use my credit card on your web site?
Why do you want my name, address, email address, telephone number etc?
Is it safe to give you my email address and details?
JG Gym Clothes Size Charts
Any more info about the sizes of your gym clothes?
Shop online
How easily do I shop online?
Very, you can click on a product category, choose the size and enter the quantity required. Click on buy now which will send your chosen products straight to your shopping basket. Alternatively if you know what you are looking for, you can enter the product name or description in the search box and you will be directed straight to the product page. You can view your shopping basket at any time by clicking on the view basket link situated at the top right hand side of the shopping pages. When you are happy that your order is complete, simply proceed to the checkout and follow the step by step ordering process.
Which payment methods do you accept on line? Payment can be made by Visa, MasterCard, Delta, Electron, Solo, Maestro and Switch.
When is my credit card charged?
Your credit card will be charged when you place your order. Any products you order that are not immediately available will be sent to you as soon as they are back in stock.
Is it safe to use my credit card on your web site?
JohnandGinger.co.uk values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security.
Can I still purchase an item that is out of stock?
If an item is out of stock you can add it to your order and it will be placed in your shopping basket. Once your order has been processed, the items we have in stock will be despatched to you in accordance with the delivery option(s) you have chosen. Any products you order that are not immediately available will be sent on to you as soon as they are available. You will only be charged the postage cost (if applicable) for the first delivery if it is to the same delivery address.
Will I receive an order acknowledgement?
When you place your order you will be asked to provide us with your email address. You will receive an order acknowledgement via this email address.
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Products
Why can it sometimes take so long to get more supplies of a product?
We always try to order our supplies well in advance of demand and apologise for any delays incurred in the process.
How can I obtain free samples?
Every time you place an order you will receive 3 free dermalogica samples.
Are all the products you sell hypoallergenic? Dermalogica uses only the finest ingredients available. All products are non-comedogenic and contain no occlusive mineral oil or lanolin, no irritating artificial colour or fragrance and no drying S D alcohol or formaldehyde. For more information about Dermalogica or any other products that we sell please e-mail us at customercare@johnandginger.co.uk
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Brands
What is Dermalogica?
For years Dermalogica's formulas have pioneered new standards for product performance. Cutting edge technology has been used to develop a wide range of skin care products. They avoid comedogenic and allergy causing ingredients. They use only contamination free packaging, ingredients from renewable sources and they do not conduct any animal testing.
What is Jessica nail care?
Natural nail care has never been like this. A revolutionary nail care system developed for the natural nail. The Jessica range contains a selection of base and top coats, and nail treatments all developed to treat specific nail types. Dry, Brittle, Normal, peeling and damaged.
What is Fake Bake?
A complete product line of tanning essentials. A range of tanning products developed to give the most natural streak less tan available, drying in 60 seconds. All products are aloe Vera based giving instant colour that last's for up to 3 days.
We also sell Purelogicol, Medik8, Tisserand, Xen-tan, Make Believe, Fudge, Aromatherapy Candles, Betty Beauty and Now Women's Sportswear.
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Security and privacy
Is it safe to use my credit card on your web site?
We use the latest technology to ensure that all transactional information is protected. Transactional information includes any credit or debit card details, your personal contact information, together with any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history.
Why do you want my name, address, email address, telephone number etc?
john and ginger .co.uk asks for these details so that we can enhance your experience of using our site, provide you with the goods and services you request from us, enable us to fulfil your order and make sure it is delivered correctly and to contact you in case there is a problem with your order. If you have agreed, we will contact you to keep you up to date on our latest products, promotional offers and in-store events.
Is it safe to give you my email address?
In order to make a purchase through the john and ginger.co.uk website you will be required to give your email address. We will use this information to acknowledge your order and to communicate with you if there is any issue regarding the fulfilment of your order. Any information we collect about you is held with the utmost care and security. Please see our privacy policy for details.
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SIZE CHARTS S/M/L U.K Euro
XSmall 8 34
Small 10 36
Medium 12 38
Large 14 40 Trousers
Inside leg measurement in inches
XSmall 32"
Small 33"
Medium 34"
Large 35" All trousers can be cut to the desired length and will not fray as they are made with Supplex and Lycra. Threads and Materials. SUPPLEX® A hard wearing nylon thread that combines a cotton like touch with superb fit, breathability and fast drying. LYCRA® The stretch fibre that makes all the difference giving support, perfect fit and ensuring shape retention wear after wear. AIRTECH a very light, very breathable soft material that keeps you cool and dry with sweat transporting properties. Designed in South America, Sweat products appeal to women who desire quality combined with functionality and style. Each collection is created using technical and durable materials and combines the best influences from the sports world with those from high fashion Sportswear with a Latin touch, to make you look food and feel great!
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