We hope you get all the answers to your questions in the list below. Anyway if you need specific information you can e-mail us to customercare@johnandginger.co.uk
Shop online
How easily do I shop online?
Very, you can click on a product category, choose the size and enter the quantity required. Click on buy now which will send your chosen products straight to your shopping basket. Alternatively if you know what you are looking for, you can enter the product name or description in the search box and you will be directed straight to the product page.
You can view your shopping basket at any time by clicking on the view basket link situated at the top right hand side of the shopping pages. When you are happy that your order is complete, simply proceed to the checkout and follow the step by step ordering process.
Which payment methods do you accept on line?
Payment can be made by Visa, MasterCard, Delta, Electron, Solo, Maestro and Switch.
When is my credit card charged?
Your credit card will be charged when you place your order. Any products you order that are not immediately available will be sent to you as soon as they are back in stock.
Is it safe to use my credit card on your web site?
JohnandGinger.co.uk values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security.
Can I still purchase an item that is out of stock?
If an item is out of stock you can add it to your order and it will be placed in your shopping basket. Once your order has been processed, the items we have in stock will be despatched to you in accordance with the delivery option(s) you have chosen. Any products you order that are not immediately available will be sent on to you as soon as they are available. You will only be charged the postage cost (if applicable) for the first delivery if it is to the same delivery address.
Will I receive an order acknowledgement?
When you place your order you will be asked to provide us with your email address. You will receive an order acknowledgement via this email address.
Products
Why can it sometimes take so long to get more supplies of a product?
We always try to order our supplies well in advance of demand and apologise for any delays incurred in the process.
How can I obtain free samples?
Every time you place an order you will receive 3 free samples.
Security & Privacy
Is it safe to use my credit card on your web site?
We use the latest technology to ensure that all transactional information is protected. Transactional information includes any credit or debit card details, your personal contact information, together with any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history.
Why do you want my name, address, email address, telephone number etc?
john and ginger .co.uk asks for these details so that we can enhance your experience of using our site, provide you with the goods and services you request from us, enable us to fulfil your order and make sure it is delivered correctly and to contact you in case there is a problem with your order. If you have agreed, we will contact you to keep you up to date on our latest products, promotional offers and in-store events.
Is it safe to give you my email address?
In order to make a purchase through the john and ginger.co.uk website you will be required to give your email address. We will use this information to acknowledge your order and to communicate with you if there is any issue regarding the fulfilment of your order. Any information we collect about you is held with the utmost care and security. Please see our privacy policy for details.
